Refund policy
Refund & Return Policy
Due to the nature of our products, all JOVE purchases are final.
For hygiene, safety, and quality-control reasons, we do not accept returns or exchanges for skincare, tea, personal-care products, gift sets, bundles, sale items, promotional items, limited releases, or gift-with-purchase items.
Once an order has been placed, we are unable to accept returns due to change of mind, personal preference, texture preference, scent preference, taste preference, individual skin compatibility, or incorrect product selection.
Damages and Issues
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged, incomplete, or if you received the wrong item.
To help us evaluate the issue, please contact us within 7 days of receiving your order and include:
Your order number
A description of the issue
Clear photos of the item
Clear photos of the packaging
If your request is approved, we may offer a replacement, store credit, or refund, at our discretion.
Skincare Sensitivities
Everyone’s skin is different, and individual reactions may vary.
We recommend reviewing the full ingredient list before purchasing and performing a patch test before using any new skincare product.
Unless the product is defective, damaged, or incorrect, we are unable to offer refunds, returns, or exchanges for reactions, sensitivities, or personal skin compatibility concerns.
If irritation occurs, please discontinue use and seek advice from a qualified healthcare professional where appropriate.
Order Cancellations
Once an order has been placed, we are unable to guarantee cancellation.
If you need to request a cancellation, please contact us as soon as possible at admin@jovelab.com. If your order has already been processed, packed, or shipped, we will not be able to cancel it.
Refunds
Refunds are only considered for approved cases involving defective, damaged, incomplete, or incorrect items.
If a refund is approved, it will be processed through your original payment method within 10 business days. Please note that your bank, card issuer, or payment provider may require additional time to process and post the refund.
Shipping fees, duties, taxes, and handling fees are non-refundable unless otherwise required by law or unless the issue was caused by an error on our part.
If more than 15 business days have passed since we approved your refund, please contact us at admin@jovelab.com.
Contact Us
For any questions about damaged items, incorrect orders, refunds, or your order, please contact us at:
JOVE
Soft rituals for modern living.