Shipping policy
Shipping Policy
At JOVE, we take care in preparing each order so that your products arrive safely and thoughtfully packed.
Processing Time
Orders are processed within 3 business days, excluding weekends and public holidays.
Once your order has shipped, you will receive an email with tracking details.
Singapore Shipping
Estimated delivery time:
3–7 business days
Complimentary Singapore shipping is available for orders above S$80.
For Singapore orders below S$80, shipping fees will be calculated at checkout.
International Shipping
Estimated delivery time:
14–21 business days
International shipping fees will be calculated at checkout based on destination, parcel weight, courier availability, and shipping method.
Please note that international delivery times may vary depending on courier schedules, customs clearance, local postal services, and conditions outside our control.
Shipping Partners
JOVE may use Easyship and other shipping partners to calculate rates, manage fulfilment, and provide tracking.
Available shipping options may vary depending on your location, product weight, parcel size, courier availability, and product restrictions.
Customs & Import Duties
International customers are responsible for any customs duties, import taxes, VAT, handling fees, or other charges required by the destination country.
These fees are not included in our product prices or shipping fees unless clearly stated at checkout.
Skincare & Tea Restrictions
Some skincare, liquid, tea, botanical, or consumable products may be subject to shipping restrictions depending on the destination country.
If we are unable to ship an item to your location, we will contact you.
Incorrect Shipping Details
Please ensure your shipping address, contact number, and email address are correct before placing your order.
JOVE is not responsible for delays, failed deliveries, or lost parcels caused by incorrect or incomplete shipping information.
Shipping Delays
Delivery times are estimates only and are not guaranteed.
JOVE is not responsible for delays caused by couriers, customs, public holidays, weather, failed delivery attempts, or events outside our control.
Shipping Restrictions
We currently do not ship to:
PO boxes
Military addresses
Restricted or embargoed destinations
Contact Us
For shipping questions, please contact us at:
Please include your order number so we can assist you more quickly.